07.06.2012
Company Launches its ™First Line Manager™ Training Course
Facilities management provider EMCOR Group (UK) has launched its “First Line Manager” training course and, as part of the four-module programme, has been putting the first of hundreds of delegates through their paces at the Royal Military Academy, Sandhurst (RMAS), located in Surrey, UK. EMCOR has established a partnership with a specialist training provider operating within RMAS, enabling the company to deliver a business leadership programme on site at the officer training academy. This unique, two-day people management module gives attendees the chance to learn the principles of military leadership and discover how to apply this knowledge to working life. This course is part of EMCOR’s ongoing commitment to investing in the future of its workforce, ensuring it delivers the best service and expertise to its customers.
Greg Ingleton, HR Director at EMCOR Group (UK), comments: “With cadets sent from all over the world to train at RMAS, such is the reputation of its leadership training that there is no better place for EMCOR’s First Line Managers to hone their leadership skills. Following the two-day module, conducted at RMAS, we believe our delegates will have learnt valuable leadership lessons and will be able to put their knowledge straight into practice as stand-out employees in the business. In total, 120 of EMCOR’s first line management will attend this programme in 2012, with the intention of having all first line managers complete the programme by mid-2014.”
Mel Milazzo, EMCOR UK Training and Development Manager, was instrumental in this marked departure from traditional training, which tends to be classroom based. The First Line Manager course involves practical experiential learning that takes place within the 2,600 acre training facility of the Academy and involves working outdoors over rough terrain, taking participants out of their comfort zone, yet still requiring thinking on the spot. The four precepts of the course are “Plan, Brief, Delegate and Motivate” and are taught with a distinctly dynamic and practical method. Specially designed leadership tasks, set within a given scenario, are used to enhance these skills with each delegate being given the opportunity to lead a group.
Not only are the delegates given the chance to put their leadership skills to the test, but they also have the opportunity to learn from the examples set and mistakes made by their teammates. Feedback from accomplished RMAS officers on their approaches to each task enables the delegates to further analyse their own performance. Other modules in the comprehensive programme cover customer service excellence, and business and commercial skills.
Bruce Jacobs, Building Service Supervisor of EMCOR Group (UK)’s British Airways Contract, one of the First Line Managers to take part in the course, comments: “The course is challenging, but its delivery is refreshing and engaging. The prestigious location is incredibly inspiring; it will be great to be able to say I have been trained at one of the best leadership academies in the world and have benefitted from the expertise of the officers there. By leading one of the tasks, I learnt the value of clear planning and briefing, and the importance of delegation and motivation in order to get a job done. I am looking forward to putting the additional leadership skills I have learnt into practice.”
EMCOR provides facilities management and engineering services to a diverse range of private and public sector organisations. For further information on EMCOR, please visit www.emcoruk.com or telephone 0845 600 2300.
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